Our Policies

Returns

We will gladly refund, exchange, or credit product that is unopened (minus shipping charges) within 30 days of purchase with prior approval. All orders are subject to a 10% restocking fee. Merchandise must be returned in original condition. We cannot offer a refund or issue a credit on any opened product.

Shipping Methods

First Class Mail : For Packages that are 13 ounces or less. The expected time for delivery for most packages within the continental United States is between 2 and 10 business days. Generally it is less than 5 days. We will notify you via email with a tracking number when you order is shipped. 

Priority Mail : Our standard shipping methods include Priority Mail through the U.S. Postal Service, The expected time for delivery for most packages within the continental United States is between 2 and 10 business days. Generally it is less than 5 days. We will notify you via email with a tracking number when you order is shipped. 

International Shipping : We ship internationally, to most countries. We ship all international packages by the United States Postal Service. The price is dependent on the country and package weight. Please allow two to four weeks for delivery. If you prefer expedited shipping please contact us via email to arrange for this service. We will notify you of additional charges which can be paid via Pay Pal or credit card.

Security

You can shop at tattvasherbs.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.tattvasherbs.com is registered with the Authorize.Net Verified Merchant Seal program.

Privacy Statement

We never share information with other organizations or third parties for commercial purposes. We collect information volunteered by the customer, for the purpose of placing orders with our company. If you supply us with your postal address on-line you will only receive the information or products you have ordered. If you supply us with your email address we will contact you regarding the orders you have placed, and will have the option to sign up for our e-newsletter and promotional discounts. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Cookies

 www.tattvasherbs.com uses Google Analytics to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis and display relevant product information only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. Google does not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes. Please visit Google.com for their privacy policy.